How We're Tackling Coronavirus (important changes)

  • 2 Comments

March 16, 2020 - 2.30 PM

To ensure the speed of our delivery service we are hiring temporarily drivers, vans and getting help in fulfilment. 

March 16, 2020 - 2 PM

Working hours this Bank Holiday.

We have decided to continue to work on St. Patricks Day. Our customer support team will be available from 10 AM - 6 PM to take your orders or help answer all your queries or chat messages.

Ecofuel delivery will also continue to operate on St. Patrick Day. 

Unfortunately, our 3rd party delivery service will be closed on this bank holiday!

March 14, 2020

Needless to say, things have escalated since we first mentioned coronavirus in our newsletter two weeks ago. Now it’s unfolding into the most significant event many of us have seen in our lifetime, so it’s important that we all meet the challenge with a measured and concerted approach.

It’s no time to panic. Just methodical, measured actions.

We consider winter fuel to be essential, especially when so many more people will be at home in the next few weeks, so we’re doing everything we can to maintain our service and keep you warm at home.

Here’s what we’re doing at EcoFuel…

  1. Our online store is still open for business - we plan to continue safely delivering fuel for as long as we can.
  2. Our Galway store will be closed to customers for the time being. That means you can’t come to our store to purchase and there’ll be no in-store pickup until further notice. The aim is to encourage you to stay home and avoid unnecessary contact.
  3. Delivery only. You can order online or by telephone, and we’ll deliver as normal.
  4. No cash. All orders must be paid upfront using a credit card, debit card, or EcoCoins. It’s situations like this that highlight just how unsanitary it is to pass around coins and notes.
  5. Minimise contact on delivery. When we deliver, we’ll avoid face-to-face contact as much as possible. We’ll make special arrangements with our delivery drivers, and we’ll explain what to do when we call you to schedule your delivery. 

All of these changes are designed to eliminate contact between people, especially given that a lot of our customers are elderly and most vulnerable. The difficulty with this virus is that anyone can be infectious without even knowing it and the safest thing to do is to avoid contact with others wherever possible.

As more people stay home over the coming weeks, we’re doing our best to keep your woodpile stocked. We’ve placed extra orders for PiniKay logs and Beech logs, so there’s no need to worry about running out of fuel.

We’ve taken some internal measures too (I encourage you to steal these ideas)…

  1. Where possible, we’re working from home.
  2. We’ve added additional cleaning procedures for cleaning our desks, phones,  workspaces and delivery vans every day.
  3. No handshakes, fist-bumps, high-fives, hugs.

We’ll update this page as we have more information and when anything changes.

March 14, 2020

Learn more about how we are managing our supply chains during Covid-19.

It's is March only, and the risk for low temperatures is high. Learn what actions we are taking right now to manage our supply chains.

CEO Statement: Shared insights into our supply chain.

 

Learn more about Coronavirus and Covid-19

Here are also a few resources that go above and beyond in explaining how to manage the pandemic. They are written for a US audience, but the principles apply everywhere.

Coronavirus: Why You Must Act Now

Coronavirus Primer for Reasonably Rational People

 

Stay safe and stay warm!

Tagged with: Covid-19 Update

Older Post Newer Post

2 Comments

  • Thanks, Marc. Good to hear of these sensible precautions.

    Stay safe, everyone.

    Ray on
  • Hi, what will the charge be for the delivery of 10 bales of Pinikay logs?

    Regards

    Germaine McCormack on

Leave a comment

Please note, comments must be approved before they are published

x

Welcome to the Loyalty Points Demo Store :-)

Sign up and receive 5000 pts to test out in our Store.

Earning and redeeming Reward Points

$1
Earns you
5
$1
Redeems to
25

Ways you can earn

  • Product Purchase
  • Refer a friend
  • Share on social media

Learn more about our program