Delivery Information

Delivery Information

Please, take your time and read this page. Delivery is an important part of the way we provide you with the service, that's why for pallet distribution we have partnered with Ireland’s leading pallet distribution networks to ensure that your order is delivered to you quickly and conveniently. The smaller size orders including City Bags of Firewood and other bundles are delivered directly by ecofuel.ie own transport network.

 

Christmas 2018 Deliveries

The final ordering day for a Christmas delivery is 12:00 noon on Tuesday 18th December 2018. The deliveries should then be made by that time.

Next available delivery date will be 4th January 2019.


Pallet Express Delivery

Express delivery is our next working day delivery at an extra charge of EUR 14.99 and is available for pallet size orders over EUR 199 across Republic of Ireland and Northern Ireland.

The cut-off time for placing Express Delivery is 14:00 noon on weekdays.
Next Day Delivery orders dispatched on a Friday will be delivered the following Monday. 
Next Day Delivery orders placed on a Friday after 14.00 noon will be shipped on the following Monday and delivered on Tuesday.
Next Day Delivery orders placed over a weekend will be dispatched on the following Monday to be delivered Tuesday.


Free Standard 5 Working Days Pallet Delivery

The standard 5 working days pallet delivery is free of charge for all orders over EUR 149. If you would like your order to be delivered on a specific date, please contact us so we can arrange this.

The delivery trucks with a tail lift can be up to 18 tonnes in size, however, a smaller size delivery with Box van with a tail lift can be requested. Available at selected locations. 

All deliveries can take place at any time between 8:00 am and 8:00 pm.

Pallet Delivery Process

After placing an order online, our customer support may contact you to arrange the delivery date, otherwise, a shipping confirmation email will be sent out after your order has been fulfilled and dispatched from our location. 

All m3 meter firewood orders and other pallet size orders are delivered on a wooden pallet. The pallet is removed from the lorry by being lowered to the ground on a hydraulic platform ("tail lift") and moved with a manual pallet lifter. Manual pallet lifters cannot move on gravel, chippings or loose surfaces. They will not move up kerbs or over steps. Please note that if access to your property is difficult or if you have a gravel driveway that the delivery will have to be made as a standard kerb side delivery. Please note the pallet will be left with you to dispose of. 

If access to the delivery address is restricted by sharp bends and narrow roads you must inform us when ordering as we may need to make alternative arrangements.

If the goods have been damaged in transit, you must write this down on the drivers delivery note. The delivery driver will take this note back to the depot.

 

City Bags and Other Bundle Delivery Process

After placing an order online, our customer support may contact you to arrange the delivery date, otherwise, a shipping confirmation email will be sent out after your order has been fulfilled and dispatched from our location.

City Bags of firewood and Wood Briquettes bundles are delivered nationwide. The estimated shipping time can be anywhere as early as in 24 hours and up to 5 working days depending on your address.

Unlike the pallet size orders, City Bags and other bundles are delivered in a normal sized van and are classified as trolley size delivery, therefore may suit residences with restricted access. 

 

Our Delivery Charges & Return Delivery Cost

The Standard Shipping is EUR 10 for orders under EUR 149 and EUR 19.99 for orders under EUR 50. We offer Free Returns and 30 Day Money Back Guarantee on all orders placed online.

 

Return delivery Prices Republic & Northern Ireland  Price Inc 23% VAT
Nationwide Delivery, Normal Items 1kg - 30kg  EUR 0 
Nationwide Delivery, Normal Items 31kg – 60kg  EUR 0
Nationwide Delivery, Normal Items 61kg – 100kg  EUR 0
Nationwide Delivery All Items 101kg - 1200KG  EUR 0


         
We recommend that you immediately inspect goods that we have delivered to you to ensure you are 100% happy with your purchase, including that the goods are of acceptable quality, and match the description we have provided to you.

Contact Us

For specific delivery requirements, we recommend you contact us prior making the order online. Call us +353 91 444760 or email hello@ecofuel.ie

 

 

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