Delivery Information

Delivery Information

Delivery is important part the way we do business, that's why we have partnered with Ireland’s leading pallet distribution networks to ensure that your order is delivered to you quickly and conveniently.


Christmas 2017 Deliveries

The final ordering day for a Christmas delivery is 12:00 noon on Thursday 21th December 2017. The deliveries should then be made by that time.

Next available delivery date will be 4th January 2018.

Express Delivery

Express delivery is our next working day delivery. Available for pallet size orders across Ireland. Extra charge applies. The cut-off time for placing an Express Delivery order is 14:00 noon on weekdays.
Next Day Delivery orders dispatched on a Friday will be delivered the following Monday. 
Next Day Delivery orders placed on a Friday after 14.00 noon will be shipped on the following Monday and delivered on Tuesday.
Next Day Delivery orders placed over a weekend will be dispatched on the following Monday to be delivered Tuesday.

Standard 3 - 5 Working Days Delivery

The standard 3 - 5 working days delivery is free of charge. If you would like your order to be delivered on a specific date, please contact us so we can arrange this. There may be an additional charge for this service.

The delivery trucks with a tail lift can be up to 18 tonnes in size. However, smaller size delivery wagon can be requested. Please state at the time of ordering if a smaller wagon is required.

Prior the dispatch of your order the customer support will make direct delivery arrangements with you, to ensure the delivery date is suitable for you.  
All deliveries can take place at any time between 8:00 am and 6:00 pm.

Delivery Process

After placing an order online, our customer support will contact you to arrange the delivery date. We will do everything to accommodate delivery on your suitable day & time.

All orders are delivered on a wooden pallet. The pallet is removed from the lorry by being lowered to the ground on a hydraulic platform ("tail lift") and moved with a manual pallet lifter. Manual pallet lifters cannot move on gravel, chippings or loose surfaces. They will not move up kerbs or over steps. Please note that if access to your property is difficult or if you have a gravel driveway that the delivery will have to be made as a standard kerb side delivery. Please note the pallet will be left with you to dispose of. 

If access to the delivery address is restricted by sharp bends and narrow roads you must inform us when ordering as we may need to make alternative arrangements.

If the goods have been damaged in transit, you must write this down on the drivers delivery note. The delivery driver will take this note back to the depot.


City Bags and Other Bundle Delivery Process

City Bags of firewood and Wood Briquettes bundles are currently available in selected cities shown on the product page. The estimated delivery time is 3 - 5 working days. Unlike the pallet size orders, these products are delivered in small van sized transport, therefore may suit residences with restricted access. 


Estimated Delivery & Return Delivery Cost

Our current prices include a delivery charge on all orders over EUR 50, and there are no hidden costs or return fees when shopping at 


Return delivery Prices Republic & Northern Ireland  Price Inc 23% VAT
Nationwide Delivery, Normal Items 1kg - 30kg  EUR 0 
Nationwide Delivery, Normal Items 31kg – 60kg  EUR 0
Nationwide Delivery, Normal Items 61kg – 100kg  EUR 0
Nationwide Delivery All Items 101kg - 1200KG  EUR 0

We also recommend you immediately inspect any goods that we deliver to you to ensure you are delighted with the products, including that the goods are of acceptable quality, and match the description we have provided to you.

Contact Us

For specific delivery requirements, we recommend you contact us prior making the order online. Call us +353 91 444760 or email




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