All About Delivery

ecofuel, ecofuel.ie, delivery,

Delivery Information

EMERGENCY COVID INFORMATION

 

First and foremost, we're here for you. We're still delivering all over Ireland and all our deliveries are currently on schedule.

We've also added some additional measures in our Galway & Dublin Ware+Stores™ to help keep our team, our customers, and our community safe.

1. Zero-Contact Delivery is the safest option. All our drivers are wearing masks and sanitising their hands between drop-offs. Just order online as normal.

2. If you must collect from the store, please pre-order online and choose the Pick Up option at checkout. We really don't want to handle cash at the minute.

3. Stay in your car and follow the signs at our stores. We'll load your order straight into your boot. Zero Contact.

. . .

Once you place your order with EcoFuel you will receive a confirmation email with your order number and purchase information. Behind the scenes we will work out the logistics and dates to make your delivery as smooth as possible. When we have a date and approximate time for your delivery our customer service team will contact you to make sure this suits you.

Customer Service Delivery Process

Delivery Methods

We have a few delivery methods available, depending on what you’ve ordered and where you live and we’ll advise you on what is best for your situation. 

1. Kerbside Pallet Delivery

This is our standard delivery method for pallets, it is €30 per pallet and your order will be delivered within 5 working days. This method suits most customers as orders can be delivered between 8am and 8pm Monday to Friday.

It is important to note that this type of delivery will not be unloaded and stored for the customer. Delivery is completed when the product has been dropped off in a suitable place at the specified delivery location and signed for by the customer or their representative.

Most pallet deliveries are carried out by our distribution partners in 18-tonne delivery trucks. If you believe a truck of this size will not be able to make delivery to your area then please let us know and we will try to accommodate using a smaller ‘box van’ to transport your order. All transport trucks may have issues in gravel or ‘chipping’ driveways or with sharp corners so it is important that you tell us in advance so it does not delay your delivery time.

 

2. Concierge Trolley Delivery (The Final Forty Feet™)

Our Concierge Trolley Delivery is based around what we call ‘the final forty feet’. This is the space between when your delivery van arrives at your address and where your firewood is stacked and stored. 

With Concierge Trolly Delivery your EcoFuel delivery driver will unload your firewood and place it in your shed, garage, or wherever we can access with our trolleys. Reducing the workload and the hassle for you.

This delivery option is automatically selected for all orders that weigh under 450KG.

The Final Forty Feet is also available as an upgrade for pallet orders of briquettes, where we unload the pallet into your storage location by hand. It's not available for SingleDeck or DoubleDeck pallets of kiln-dried firewood.

Sometimes (very rarely) it isn’t possible to provide the Final Forty Feet service on every order, especially for more remote areas, where we need to use an outside courier. But we’ll always let you know in advance and we’ll work out the best delivery option for you.

Returns & Refunds

We hope you love your product but if there is anything you’re not 100% happy with we offer a 30 day money back guarantee on all online orders and free returns.

We ask that you inspect your order upon delivery with the driver to ensure everything is perfect and you are happy with your purchase. If there is any damage or issues your delivery driver will make a note of them for our office to investigate.

 

Delivery Costs

 


Your Spend

Delivery Method

Delivery Cost

€1-49.99

Concierge Trolley Delivery

€10

€50-99

Concierge Trolley Delivery

€15

€100+

Concierge Trolley Delivery

€20

Pallet Delivery

€30 per pallet


 

Updated: 1st March 2021

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