All About Delivery

ecofuel, ecofuel.ie, delivery,

Delivery Information

Please take the time to read this page thoroughly and understand our delivery process. We are very proud of the numerous comments we get praising not only our delivery process but also our delivery drivers so we do everything in our power to ensure the process is as smooth as possible for you, the customer.

Our Process

Once you place your order with EcoFuel you will receive a confirmation email with your order number and purchase information. Behind the scenes we will work out the logistics and dates to make your delivery as smooth as possible. When we have a date and approximate time for your delivery our customer service team will contact you to make sure this suits you.

Customer Service Delivery Process

Delivery Methods

We have a few delivery methods available, depending on what you’ve ordered and where you are living we will advise you on what is best suited for your situation. A total over view of delivery costs can be found at the bottom of this page.

 

1. Kerbside Pallet Delivery

This is our standard delivery method, it is free for orders over €250 and your order will be delivered within 5 working days. This method suits most customers as orders can be delivered between 8am and 8pm Monday to Friday.

It is important to note that this type of delivery will not be unloaded and stored for the customer. Delivery is completed when the product has been unloaded in a suitable place at the specified delivery location and signed for by the customer or their representative.

Most pallet deliveries are carried out by our distribution partners in 18 tonne delivery trucks. If you believe a truck of this size will not be able to make delivery to your area then please let us know and we will try to accommodate using a smaller ‘box van’ to transport your order. All transport trucks may have issues in gravel or ‘chipping’ driveways or with sharp corners so it is important that we are made aware of any potential difficulties in advance so it does not delay your delivery time.

 

2. Express Delivery (24-72 hours)

Express delivery is available to all customers placing pallet sized orders in the Republic of Ireland and Northern Ireland.

Selecting ‘Express Delivery’ at check out means we will dispatch your order on the same day once your order has been placed before 12pm Monday-Friday. Express Delivery costs €9.99 per order.

Express delivery options placed on a Friday will be delivered on the following Monday (Tuesday if placed over a bank holiday). Orders placed on a weekend will be dispatched on the following Monday, or Tuesday for bank holidays.

 

3. Concierge Trolley Delivery

Our Concierge Trolley Delivery is based around what we call ‘the final forty feet’. This is the space between when your delivery van arrives at your address and where your firewood is stacked and stored. 

With Concierge Trolly Delivery your EcoFuel delivery driver will unload your firewood and place it in your shed, garage, or wherever we can access with our trolleys. Reducing the workload and the hassle for you.

This delivery option is automatically selected for all orders under €250.

 

Returns & Refunds

We hope you love your product but if there is anything you’re not 100% happy with we offer a 30 day money back guarantee on all online orders and free returns.

We ask that you inspect your order upon delivery with the driver to ensure everything is perfect and you are happy with your purchase. If there is any damage or issues your delivery driver will make a note of them for our office to investigate.

 

Delivery Costs

 

Your Spend

Delivery Method

Delivery Cost

€1-49.99

Concierge Trolley Delivery

€9.95

€50-99

Concierge Trolley Delivery

€14.95

€100+

Concierge Trolley Delivery

€19.95

€250+

Kerbside Delivery

(3-5 Working Day Delivery)

Free

€250+

Kerbside Delivery

(Next Day Express Delivery)

€9.95


 

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